Feldo: Delivery Date & Terms helps Shopify merchants add fields to their cart, such as a terms checkbox, a delivery or pickup date, a note or a choice, require buyers to fill them in before checkout, and see the answers on their orders.
Feldo: Delivery Date & Terms is part of the StoreFleet family of apps and is operated by Jose James, LLC, a limited liability company based in Newark, Delaware, United States ("StoreFleet", "we", "us"). Jose James, LLC is the controller responsible for the data the app's server and our support service process, as described below. For any question or request about this policy or your data, email [email protected].
Your app data, such as the fields you create, their settings and the interface language, is stored in your own Shopify store as app-owned metafields on your shop, on the app's installation and on the checkout validation the app creates. It is not copied to the app's server.
The app's server stores your shop domain, shop name, granted access scopes, install and uninstall dates and an encrypted access token, so it can keep your installation working.
If you subscribe to the Pro plan, Shopify handles the payment; the server only records when your shop first had an active subscription, so the free trial is given once.
If you add email addresses for the app's emails, such as the daily list of tomorrow's orders, the server stores those addresses, when they were added and whether they unsubscribed.
When Shopify sends a privacy request about one of your customers, the server logs that the request arrived, with the customer and order IDs it names but without the customer's name, email or phone.
When a buyer fills in your fields in the cart, the answers are saved by Shopify as cart attributes and then as attributes of the order. They are part of your store's order data in Shopify; the app does not send them to its server or keep a copy. During checkout, Shopify runs the app's validation function on Shopify's servers to check the answers; the function does not send data anywhere.
To show the answers on the Orders page and export them to CSV, the app reads your recent orders' names, dates and custom attributes, only inside your browser while you use the app. It does not read your customers' names, email addresses, phone numbers or addresses. CSV files are created in your browser and saved to your device; the app does not keep copies.
When you print order sheets from the Print menu of your Shopify admin, the app's server reads the selected orders' names, dates, custom attributes and items (quantity, title, variant and SKU) from Shopify, builds the PDF and sends it straight back to your admin. It does not read your customers' names, email addresses, phone numbers or addresses. The server does not store the orders or the PDF and does not log their contents.
Order data is not stored on the app's server and is not shared with anyone, except as described in the next paragraph.
Only when your shop has Pro and has a date field, Shopify sends the app's server each new and cancelled order's ID, name, dates and order attributes, and the server reads your orders of the last 60 days once. The server keeps, for each order and date field, the order ID, order name and the date and time slot the buyer chose, to count orders against your daily limits, close full dates, tag orders with their date when you turn that on, and email you the list of tomorrow's orders. It does not read or store your customers' names, email addresses, phone numbers or addresses. These records are deleted 90 days after their date. Tagging orders needs the "edit orders" permission, which the app asks for only when you turn tagging on.
Your fields decide what buyers are asked. Ask only for what you need to fulfil the order, and do not ask for sensitive data such as health information or payment details.
The in-app support chat is run by our support service, StoreFleet Support Hub. When you use it, the app sends the service your messages, your shop domain and shop name, your Shopify plan, the app's granted scopes and install date, and the name, email address, language and role (owner, staff or collaborator) of the staff member who is chatting, as provided by Shopify. The support service stores the conversation, linked to your shop domain, so our team can answer you.
Each time the app is installed or uninstalled, and the first time a field is live at checkout, the app sends a notice to our support service, StoreFleet Support Hub, which we operate. The notice contains your shop domain and shop name, whether the shop is a development store, the shop owner's email address (or the shop's contact email when the owner's is empty) and the shop's primary language.
We use the email address and language only to send you service emails about the app: a welcome, setup help, tips, questions about your satisfaction and feedback, a request to review the app, and a short note after you uninstall it. Development stores are never emailed. You can opt out at any time with the unsubscribe link in any of these emails or by writing to [email protected].
The app does not sell any data. To answer support chat messages, the support service mirrors them, with your shop domain and shop name, to our support team's Slack workspace (Slack Technologies). Service emails and the app's emails are sent from our own mail server.
The support service also uses an AI model provider, Anthropic, to draft replies to support chat messages. To draft a reply it sends Anthropic the chat messages and, as context, your shop domain and shop name, your Shopify plan, and the name, email address, language and role of the staff member who is chatting. The app does not send Anthropic your orders, your buyers' answers or any data about your customers. Anthropic processes this data on our behalf under its commercial terms, only to return the draft, and keeps it only for the limited period those terms allow; it does not use it to train its models. We do not use your data, your store's data or your customers' data, including data derived or aggregated from them, to develop or train any artificial intelligence or machine learning model.
Nothing else is shared with third parties.
Slack Technologies and Anthropic may process the data we share with them in countries other than yours, including the United States. This means support messages and shop details may leave the European Economic Area, the United Kingdom or Vietnam. Contact us at the address above if you want more information about these transfers.
The app handles Shopify's three mandatory privacy webhooks:
Order records for Pro are deleted 90 days after their date. Your installation record, the privacy requests logged for your customers, your support conversations, your plan record, the email addresses you added and any remaining order records are kept while the app is installed, and are deleted when Shopify sends the shop erasure request after you uninstall, as described below. We keep only a record that your shop's erasure request arrived. Data sent to Anthropic to draft a support reply is kept by Anthropic only for the limited period described under "Sharing".
When you uninstall the app, Shopify revokes its access, the installation is marked as uninstalled and the stored access token is discarded. Shopify also removes the app's checkout validation and the field settings stored on the app's installation, so checkout stops checking your fields. 48 hours later Shopify asks the app to erase your shop's data. The server then asks the support service to delete your shop's support conversations, deletes the privacy requests it logged for your customers, your plan record, the email addresses you added and the order records, and deletes your installation record. It keeps only a record that your shop's erasure request arrived. Copies of support messages already posted to Slack are not deleted automatically; ask us through the contact below to remove them.
Answers buyers already gave stay on their orders in your store, like any other order information; you manage them in your Shopify admin. Your interface language setting contains no personal data and may stay in your store's metafields; contact us if you want help removing it.
Merchants and their staff can ask us to access, correct or delete the personal data we hold about them, or object to service emails, by writing to [email protected]. Depending on where you live, you may also have the right to complain to your data protection authority. Your customers should send privacy requests to your store; Shopify forwards them to the app as described above.
The controller of the data described in this policy is Jose James, LLC (StoreFleet), Newark, Delaware, United States. Questions about this policy or requests about your data can be sent to [email protected]. Once the app is listed, you can also use the support contact on the app's Shopify App Store listing.